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Q&A with Chris Leather – NW sales rep celebrates six months with Terry Lifts

Posted: 11th February 2022

As he celebrates six months with Terry Lifts, we catch up with sales manager, Chris Leather to hear his experiences and find out more about him…

Q&A with Chris Leather

Role and Responsibility:  I am the regional sales manager for the North West working with both private and local authority customers.  The role includes tasks such as full customer assessment and survey followed up with CAD drawing and lift quotation.

Did you have any previous experience in the lift industry?  Yes, I had previously worked for Stannah Stairlifts for 15 years, predominantly on the local authority side of the business.  In fact, that’s where I met my new manager whom I worked for at the start of my career at Stannah.

Why did you decide to join Terry Lifts?  I wanted a new challenge; a more technical and demanding role, one which would test my knowledge and skills daily.  I get this with Terrys and its products.  It also provides opportunities for me to sell more into the private market.

What do you enjoy most about the role, and the industry?  I have always liked working in the lift and access industry.  It is rewarding to see our products making a real difference to people’s lives; there’s not many jobs you can say that about.  As for my new role, I love the variety.  Each day is different, from public access solutions to private homes or local authority properties.

What has been your greatest challenge to date?  Expanding my role to focus on more aspects of the sales process including project management and developing my technical knowledge.  While I knew about through-floor lifts from my time at Stannah, it is a very different product to a stairlift.  I have had to learn quickly and, on the job, but this has all been with the support of the Terry team.  They are very supportive, and everyone is keen to help.  I have also received extensive training which is invaluable.  It is a friendly and great company to work for.

What has been your highlight so far?  It’s got to be my first private sale.  It was a Lifestyle lift for a property in Cheshire.  It was important that the client got the right lift to suit the décor, so aesthetics were extremely important. This was very daunting as I was 100% responsible for the project.  I am proud to say that I handled it all myself, just a few weeks into my new job, and it all went to plan.  The client was very pleased.

Do you have any goals or aspirations for your new role?  I just want to keep going.  I am looking forward to settling in more and ultimately, my goal is to grow the local authority customer base in the North West!


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