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Frequently Asked Questions

Corporate

Can Terry Lifts service and care for my lift?

Yes, we can provide a service and maintenance package to suit your requirements. Please contact us for more information.

Do you have a showroom?

Yes.  Our showroom in Knutsford is open to the public during office hours.  If you are further afield, please contact us and we will be happy to try and locate a display lift nearer to you.

Who manufactures your lifts?

Many of our lifts are designed and manufactured to British Standards (and/or European equivalent) at our ISO 9001 accredited factory in Cheshire.

Do you do it all? i.e. preparatory works/manufacture/install/after-sales?

Yes.  We provide the complete package.  A specification guide is available if you wish to use your own builder. Normally, no major structural work is required.  The lift should be installed by a NVQ qualified, trained engineer.

Why do I need to have a survey?

If you are thinking of having a lift installed at your property, we need to do a survey for the following reasons:

1. To check if the lift can be safely installed in your property.
2. To assess how much building work will need to be done to your property so that we can install the lift.

This allows us to give you an accurate quotation and also helps us to carry out the installation as quickly as possible, minimising disruption to you. It also gives you the opportunity to ask any questions you may have or ask for advice on choosing the best product for your needs.

Request your free survey by calling 01565 752800, email customerservices@terrylifts.co.uk or get in touch via our contact form.

Do you offer free quotations?

Yes, we provide free, no obligation quotations as part of our service.  In order to provide you with an accurate quotation, one of our trained representatives will carry out a free survey.  We will arrange to visit your property at a time that suits you.  This is a free service, with absolutely no obligation and gives you an opportunity to ask any questions you may have.

Request your free survey by calling 01565 752800, email customerservices@terrylifts.co.uk or get in touch via our contact form.

Why should I choose Terry Lifts for my lift and service needs?

Terry Lifts has over 50 years' experience in the lift industry.  We are an ISO 9001:2015, ISO 14001:2015 and ISO 45001 certificated manufacturer offering a complete range of domestic lifts, public access lifts and lift maintenance & repair services. Many of our lifts are manufactured in our factory in Knutsford, Cheshire.

We pride ourselves in designing safe and user-friendly products, which are CE marked and comply with all the relevant BS and European standards, where appropriate.  Furthermore, Terry Lifts are the only company that is independently certificated to BS5900:2012 and the EU Machinery Directive for a lift travel above 3 metres, covering ‘Through the floor fully enclosed and unenclosed Home Lifts’.

Harmony

Can the speed of the Harmony lift be altered?

The speed of our through floor lifts, including the Harmony home lift is regulated by the latest Machinery Directive 2006/42/EC.  Currently, the maximum speed for many of our lifts is 0.15m/s.

Is the Harmony home lift safe in the event of a fire?

All our through floor lifts, including the Harmony home lift are fire and smoke test certificated by global testing, inspection and certification company, Warringtonfire, and comply with BS 5900:2012, in relation to through floor lifts.  This covers the lifts in both the lower and upper position.

At the upper level, can I walk on the sealed floor when the Harmony lift is down?

Yes.  The sealed trapdoor of our Harmony home lift has a load capacity of 250kg or 39 stone.  Should the lift be travelling up when you step on/are standing on the trapdoor the lift will detect the load and will immediately stop.

What happens if there is a power cut while I am using the Harmony home lift?

If there is a power cut at your property, the battery backup will maintain operational control of the  lift to lower your Harmony home lift to the ground floor. If all else fails, the manual lowering system can be operated with assistance from outside the lift to enable you to travel to the ground floor. In addition, we provide a telephone inside the lift (selected models only).  The telephone will require a connection to your incoming telephone landline.

How do the lift controls work on the Harmony lift?

The Harmony home lift has simple to use one-touch call and send buttons, similar to that of a conventional passenger lift. The landing call stations are wireless and operate the same way as the cabin control. The absence of hard wiring and trunking on your walls makes for a neat, unobtrusive finish.

Do I need to get planning permission to get a Harmony Home Lift installed?

No, however, Building Control approval is required as you are altering the structural integrity of your floor when you have an aperture cut in the floor for your lift. We will always double joist the floor (if a traditional wooden floor) when forming the aperture. This is the only way to ensure that the original structural integrity of your floor is maintained. We will arrange for the local Building Control to come along and approve the work carried out.

What are the structural implications when installing a Harmony Home Lift?

The Harmony home lift does not require load bearing walls to fix to. In fact, we do not require fixing to a wall at all. We fix to the floor base, to the aperture ring and the ceiling on the first floor. This is not only aesthetically pleasing; it also alleviates the need to fix to a party wall which may back onto a next door neighbour.

How much does a Harmony lift cost?

The Harmony lift price depends on several factors, including where you are located, the specification of the lift and the degree of preparation works required. This is why we offer a free survey of your home so you can obtain a personalised quote. A Harmony home lift should be seen as an investment that can have a tremendous impact on the quality of your life and add value to your property.

What power supply is required?

To comply with legislation all permanent lifting equipment must be permanently connected to a dedicated domestic power supply.  Please refer to the Technical Specifications for individual products for more details.

Harmony FE

Can the speed of the Harmony FE lift be altered?

The speed of our through floor lifts, including the Harmony FE home lift is regulated by the latest Machinery Directive 2006/42/EC.  Currently, the maximum speed for many of our lifts is 0.15m/s.

Is the Harmony FE lift safe in the event of a fire?

All our through floor lifts, including the Harmony FE home lift are fire and smoke test certificated by global testing, inspection and certification company, Warringtonfire, and comply with BS 5900:2012, in relation to through floor lifts.  This covers the lifts in both the lower and upper position.

At the upper level, can I walk on the sealed floor when the Harmony FE lift is down?

Yes.  The sealed trapdoor of our Harmony home lift has a load capacity of 250kg or 39 stone.  Should the lift be travelling up when you step on/are standing on the trapdoor the lift will detect the load and will immediately stop.

What happens if there is a power cut while I am using the Harmony FE lift?

If there is a power cut at your property, the battery backup will maintain operational control of the  lift to lower your Harmony FE home lift to the ground floor. If all else fails, the manual lowering system can be operated with assistance from outside the lift to enable you to travel to the ground floor. In addition, we provide a telephone inside the lift (selected models only).  The telephone will require a connection to your incoming telephone landline.

How do the lift controls work on the Harmony FE home lift?

The Harmony FE home lift has simple to use one-touch call and send buttons, similar to that of a conventional passenger lift. The landing call stations are wireless and operate the same way as the cabin control. The absence of hard wiring and trunking on your walls makes for a neat, unobtrusive finish.

Do I need to get planning permission to get a Harmony FE Home Lift installed?

No, however, Building Control approval is required as you are altering the structural integrity of your floor when you have an aperture cut in the floor for your lift. We will always double joist the floor (if a traditional wooden floor) when forming the aperture. This is the only way to ensure that the original structural integrity of your floor is maintained. We will arrange for the local Building Control to come along and approve the work carried out.

What are the structural implications when installing a Harmony FE Home Lift?

The Harmony FE home lift does not require load bearing walls to fix to. In fact, we do not require fixing to a wall at all. We fix to the floor base, to the aperture ring and the ceiling on the first floor. This is not only aesthetically pleasing; it also alleviates the need to fix to a party wall which may back onto a next door neighbour.

How much does a Harmony FE lift cost?

The Harmony FE lift price depends on several factors, including where you are located, the specification of the lift and the degree of preparation works required. This is why we offer a free survey of your home so you can obtain a personalised quote. A Harmony FE home lift should be seen as an investment that can have a tremendous impact on the quality of your life and add value to your property.

What power supply is required?

To comply with legislation all permanent lifting equipment must be permanently connected to a dedicated domestic power supply.  Please refer to the Technical Specifications for individual products for more details.

Lifestyle

What happens if there is a power cut while I am using the Lifestyle lift?

If there is a power cut at your property, the battery backup will maintain operational control of the lift to lower your lift to the ground floor. If all else fails, the manual lowering system can be operated with assistance from outside the lift to enable you to travel to the ground floor. In addition, we provide a telephone inside the lift (selected models only).  The telephone will require a connection to your incoming telephone landline.

At the upper level, can I walk on the sealed floor when the Lifestyle lift is down?

Yes.  The sealed trapdoor of our Lifestyle lift has a load capacity of 250kg or 39 stone.  Should the lift be travelling up when you step on/are standing on the trapdoor the lift will detect the load and will immediately stop.

Is the Lifestyle lift safe in the event of a fire?

All our through floor lifts, including the Lifestyle lift are fire and smoke test certificated by global testing, inspection and certification company, Warringtonfire, and comply with BS 5900:2012, in relation to through floor lifts.  This covers the lifts in both the lower and upper position.

Can the speed of the Lifestyle lift be altered?

The speed of our through floor lifts, including the Lifestyle lift is regulated by the latest Machinery Directive 2006/42/EC.  Currently, the maximum speed for many of our lifts is 0.15m/s.

What power supply is required?

To comply with legislation all permanent lifting equipment must be permanently connected to a dedicated domestic power supply.  Please refer to the Technical Specifications for individual products for more details.

How much does the Lifestyle lift cost?

The Lifestyle lift price depends on several factors, including where you are located, the specification of the lift and the degree of preparation works required. This is why we offer a free survey of your home so you can obtain a personalised quote. A Lifestyle home lift should be seen as an investment that can have a tremendous impact on the quality of your life and add value to your property.

What are the structural implications when installing a Lifestyle Lift?

The Lifestyle Lift does not require load bearing walls to fix to. In fact, we do not require fixing to a wall at all. We fix to the floor base, to the aperture ring and the ceiling on the first floor. This is not only aesthetically pleasing; it also alleviates the need to fix to a party wall which may back onto a next door neighbour.

Do I need to get planning permission to get a Lifestyle lift installed?

No, however, Building Control approval is required as you are altering the structural integrity of your floor when you have an aperture cut in the floor for your lift. We will always double joist the floor (if a traditional wooden floor) when forming the aperture. This is the only way to ensure that the original structural integrity of your floor is maintained. We will arrange for the local Building Control to come along and approve the work carried out.

How much space is required for the Lifestyle lift?

The Lifestyle Lift requires very little space indeed and can be installed neatly in the corner of a room or close up to a wall. Contact us to request a hard copy of the Lifestyle footprint.

How do the lift controls work?

The Lifestyle lift has simple to use one-touch call and send buttons, similar to that of a conventional passenger lift. The landing call stations are wireless and operate the same way as the cabin control. The absence of hard wiring and trunking on your walls makes for a neat, unobtrusive finish.

Step Lifts

What happens if there is a power cut while I am using the step lift?

If there is a power cut at your property, the Terry step lift range - TSL 500, TSL 1000 and TSL 1000w are battery powered so they will continue to work even if there is a power cut to your property.  The batteries are trickle fed from the mains but will carry on for up to 30 cycles if not charged.

The S7 SR operates on a DC battery supply.  The lift will charge up at both the bottom and top of the staircase.

 

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