Frequently Asked Questions

Below you will find answers to some of the most common questions that we are asked. If you cannot find an answer to your question, please contact us and we will be more than happy to assist you with your query.

General FAQs

Platform Lift FAQs

Lifestyle Lift FAQs

TSL Step Lift FAQs

S7 Platform Stairlift FAQs

General FAQs

Why should I choose Terry Lifts for my lift and service needs?

Terry Lifts have over 50 years of experience in the lift industry. We are an ISO 9001:2015, ISO 14001:2015 and BS OHSAS 18001:2007 certificated manufacturer offering a complete range of domestic lifts, commercial lifts and lift maintenance & repair services. Many of our lifts are manufactured in our factory in Knutsford, Cheshire and we support the UK economy by employing more than 100 people. We pride ourselves in designing safe and user-friendly products, which are CE marked and comply with all the relevant BS and European standards, where appropriate. Furthermore, Terry Lifts are the only company that is independently certificated to BS5900:2012 and the EU Machinery Directive for a lift travel above 3 metres, covering ‘Through the floor fully enclosed and unenclosed Home Lifts’.

Why do I need to have a survey?

If you are thinking of having a lift installed at your property, we need to do a survey for the following reasons:

1. To check if the lift can be safely installed in your property.
2. To assess how much building work will need to be done to your property so that we can install the lift.

This allows us to give you an accurate quotation and also helps us to carry out the installation as quickly as possible, minimising disruption to you. It also gives you the opportunity to ask any questions you may have or ask for advise on choosing the best product for your needs.

Request your free survey by calling 0800 247 1228, email or get in touch via our contact form.

Do you offer free quotations?

Yes, we provide free, no obligation quotations as part of our service.  In order to provide you with an accurate quotation, one of our trained representatives will carry out a free survey.  We will arrange to visit your property at a time that suits you.  This is a free service, with absolutely no obligation and gives you an opportunity to ask any questions you may have.

Request your free survey by calling 0800 247 1228, email or get in touch via our contact form.

Do you do it all? i.e. preparatory works/manufacture/install/after-sales?

Yes, Terry Lifts can provide a full ‘One Stop Shop’ package if that is what you would prefer.

Platform Lifts FAQs

How much does a vertical platform lift cost?

The cost of a wheelchair or platform lift depends on numerous factors, including the type and configuration of the lift, how many floors it will travel to, the travel distance, additional features and building work required to install the lift. For this reason, we can arrange a free, no-obligation consultation to be carried out at the property in order to provide you with an accurate quotation. Just get in touch with our friendly Customer Services team on 0800 247 1228.

Does the installation of a platform lift require any preparations to be done?

Yes, although this can vary considerably depending on the location of the lift. However, before the lift order is placed, our sales advisors will check which additional specification options you should have on your lift, to ensure your lift is fit for purpose. For example, this could include galvanised doors and a weather proof roof over the doorways. We will inform you if any preparations are required after we have surveyed the site and you can complete the full preparatory works if necessary.

Can the end user get stuck inside the vertical platform lift?

Yes, this can happen. However, there are a number of safety features that can minimise any distress that could occur, should this happen. Our manufactured platform lifts come with a battery back-up which can provide the ability to the lower lift in the case of a power cut. Other platform lifts have battery back-up as an option as well as the ability to hand lower the lift and emergency release the passenger from the landing.

What is the maximum travel of a vertical lift?

The maximum travel height depends on the type of the lift in question. Terry Lifts’ platform lifts range from a maximum travel height of 500 mm (TSL500) up to as high as 12 metres (Concerto GS). Please don’t hesitate to contact us so we can help to find the most suitable lift for your needs.

Does the vertical platform lift require a pit?

Not necessarily. Our TSL and Melody range of lifts can be fitted with an integral or fixed ramp, which eliminates the need for a pit and keeps building work to a minimum. However, a lift pit can be provided from 50mm upwards and this will always provide the easiest access for wheelchair users.

What headroom would you need to accommodate the lift shaft?

This varies between different lifts, but it is usually between 2300mm and 2600mm. In some cases, it can be reduced but we would need to conduct a feasibility study to determine this.

Can the lift shaft be ordered with different panels?

Yes it can. You can choose between glass, MDF, Abet (plastic covered Perspex), however there is an additional cost for different panels or a combination.

Can the speed on a vertical platform lift be altered?

The speed of our lifts is regulated by the current Machinery Directive (EU law) and the current maximum speed is 0.15m/s, so we are unable to increase this.

Can the end user reset the lift themselves in the case of a malfunction?

When we complete the installation of a lift we go through basic troubleshooting as a part of the handover with the user. We recommend that the user follows the User instructions given at the handover and/or contacts us over the phone to speak to our Technical Support team. In some cases, a different company may be nominated for the service and maintenance of your lift, in which case you would need to speak to them regarding any problems. This would be the case when the lift is in the initial warranty period.

Can a vertical platform lift be upgraded in the future?

Normally an existing vertical lift can be upgraded, however, this will depend on the options required and is subject to a feasibility study.

How long does it take to install a vertical platform lift?

In general, the lead time form placing of your order through to manufacture and installation of a vertical lifting platform is between 6 and 10 weeks. The lead time can vary between different lift types. Our fully qualified and trained engineers can normally install the lift between 1 and 5 days, depending on the specification of the lift, number of levels served etc.

Can a vertical platform lift be fitted in a listed building?

We have installed vertical platform lifts in listed buildings, however the possibility of this depends on the exact listing and planning approval. Terry Lifts are experienced in this field and will be able to provide you with all the technical information you will need to apply for permission. If you’d like someone else to take care of the planning application for you, we can put you in touch with an expert planner who will be able to assist with your application.

How much room is required for a vertical platform lift?

This depends on the type of lift being specified as well as the requirements of the person using the lift. The footprint for the lift can range from 800 x 1150mm up to 1600 x 1525mm and beyond.

What is the maximum capacity of a vertical platform lift?

The maximum capacity varies between different lifts, ranging from 250Kg up to 630kg.

Can a platform lift have automatic gates?

Yes, our new Melody 3 Platform Lift comes with the added option of automatic gates. This allows even easier access and egress for the user. This also applies to our enclosed platform lift range.

Is the vertical lift shaft structure made of aluminium?

Aluminium lift shafts are available as an option; however, most platform lifts that require a shaft structure are made of painted mild steel.

What colour options are available for the platform lifts?

Some of the lifts in our range have a selection of standard colours they come in. You can order many of our enclosed platform lifts in any colour from the RAL chart at an additional cost. Please contact our Customer Services team to find out whether you can order your lift in a specific colour.

How many stops can a vertical platform lift have?

There is no limit to the number of stops, as the key limitation is governed by the lift speed. However, it is very unlikely to have more than 5 floors which would serve split levels.

Can a vertical platform lift be re-used if the end user has no further need of it?

We can assist you in the removal of a lift in our product range, however we might be unable to re-use the lift at a different location because of the unique configuration and layout required at each site.

What is the life expectancy of a vertical platform lift?

The life expectancy of a lift is difficult to determine, because it depends on how often the lift is used, serviced, its location and the type of lift. All of Terry Lifts’ products are covered by a minimum 1-year warranty and we can provide a full range of extended warranty and service packages on request.

Lifestyle Lift FAQs

What is a Lifestyle through floor home lift?

This is a home lift that travels through the ceiling or floor to the level above or below, depending on the type of house you have. This type of lift does not require a lift shaft, which means when you do not need the lift, you can send it away to the next floor. This will give you your valuable living space back, unlike conventional fully enclosed lifts.

When you cut the opening (aperture) in the floor, will the natural fire protection be removed?

Yes, it will be. Your ceiling and floor combined will almost certainly have an in-built fire rating of approximately half an hour. However, this may not be the case with some very old properties. It is vital that you select a lift that can provide the same fire integrity you had before the aperture is cut. Some companies are not able to offer this. There are 600 fire related house deaths every year in the UK with more than 12,000 injuries, therefore, please ensure that you insist on fire protection to the lift itself, whether it be parked up or downstairs. We can confirm that our Lifestyle lift has the required fire rating and has been tested and certificated by the independent Warrington Fire Research Centre.  For added peace of mind, Terry lifts are able to interface smoke alarms to the lift to ensure the lift behaves correctly in the event of a fire.

What happens if a child or a pet is underneath the lift when it descends?

The Lifestyle Lift has a pressure sensitive bottom panel, which we call the underpan. When activated it will gently stop the lift if an obstruction is detected. For example, if a pet or child was playing underneath the lift when it was descending, the micro-switches above the underpan would activate, immediately stopping the lift. The “pinch-point” allows approximately 20 millimetres of movement, preventing even the slightest pinching from happening. This allows the obstruction to be removed without having to send the lift back up.

What happens if the power fails?

If the power fails due to a cut in the electricity supply, then there is a battery back-up which will enable the lift to travel down and for the door lock to open. If for some unlikely reason the battery back-up failed, there is a simple emergency lowering and release procedure which we will take you through during the handover and demonstration of the lift.

Will I be fully protected when the lift is travelling between floors?

Yes, The Lifestyle Lift is fully enclosed with a full height interlocked glass door protecting the user(s) whilst travelling in the lift. Some companies may only provide a half height door. This means that that they will have to fit a full light curtain which will stop the lift if the light beams are broken. This system must be ‘fail safe’ which means if the light curtain should fail, then the lift will not travel. The safety of the door locks is also very important and these should be compliant to BS5900:2012.

How safe is the drive system?

The direct hydraulic drive system is inherently the safest available on the market.

Who will install my lift?

Your lift should be installed by trained competent engineer, who is NVQ qualified. This would certainly be the case if you selected a Terry Lifestyle lift.

I am not sure that I have enough space for a Lifestyle Lift. How will I know for sure?

We will arrange with you a convenient appointment date and send around one of our skilled surveyors who will carry out a free no obligation survey for you. This will include looking at several possible locations for the lift and agreeing with you the most cost effective location which will meet your needs as the user of the lift.

What if my lift travel is above 3 metres?

It is a legal requirement under ‘The Supply of the Machinery Regulations’ that if you are looking to install a through floor lift above 3 metres, then the product must have been assessed and approved by an Independent Notified Body. Once your lift is approved following a rigorous testing and assessment process, you will receive a certificate proving compliance against the Directive. It is a legal requirement to have this certification. Therefore, please check out this important detail by asking for evidence of ‘Notified Body’ approval, before placing your business with a supplier. Terry Lifts have been independently assessed and have been certificated by an approved ‘Notified Body’ and are the first and only company in the UK to have it.

Is the Lifestyle Lift noisy?

The lift is hydraulic drive and the power pack unit that contains the motor is usually located either in a basement or more usually outside the property, which means that the lift is whisper quiet and is actually quieter than lifts with drive motors that sit on top of the lift. The noise level is actually less than 70 decibels which is similar to a dishwasher sound. To check this out, please assess this important claim for yourself by making an appointment to view actual customer installations which we would be pleased to assist you with.

What power supply is required?

To comply with legislation, all permanent lifting equipment must be permanently connected to a dedicated normal domestic power supply.

What happens if I move house?

Usually the lift is not moved from one property to another as installation needs the lift to be customised to the structure of the building. For example, the vertical guide rails are cut to suit the building during installation. In some instances moving the lift may be possible.

Is VAT applicable on a Lifestyle Lift?

VAT is payable unless you have a physical condition that would make you VAT exempt. We provide an exemption form with all quotations because many people who have some difficulty with the stairs may qualify, therefore, would be zero rated.

How long have Terry Lifts been in business?

The original company was formed by a British Engineer called Eric Terry in 1947 and we have been making lifts to move people for more than 50 years.

Are you a member of any recognised Trade Association?

Yes, we are founder members of LEIA (Lifts & Escalator Industry Association) and we are signed up to our Association’s Code of Practice which is there to protect the consumer from poor or unethical selling and business practices. If you are considering an alternative supplier, please ask where the lift is manufactured and whether they are members of a recognised industry body?

How much does a Lifestyle Lift cost?

The Lifestyle Lift price depends on several factors, including the specification of the lift, where in your home you would like it located and the degree of preparation works required. This is why we offer a no obligation consultation and a detailed quote. A home lift purchase is an investment that can have a tremendous impact on the quality of your life, with the bonus of adding value to your property. Call our experienced customer services team on 0800 247 1228 for more information or to book a consultation.

How much space is required for a Lifestyle Lift?

The Lifestyle Lift requires very little space indeed and can be installed neatly in the corner of a room or close up to a wall. Footprint size can be misleading as some products have lift guides on either side of the lift which means they can protrude markedly into your living and bedroom and be very unsightly. This detail needs to be fully understood before making such an important purchasing decision as it is obviously too late to change your mind once the lift has been installed.

Is it safer travelling in a fully enclosed lift?

Yes, the same way you would be in a traditional passenger lift or elevator. The controls system is one touch in a Lifestyle Lift as opposed to hold to run which is less convenient to use.

Can I walk on the sealed floor area when the lift is down?

Yes, the sealed trapdoor has a load capacity of 250 kg or 39 stone, so you will be perfectly safe using this area. Should the lift be travelling up when you are standing on the trapdoor, the lift will detect the load and will immediately stop.

Does Terry Lifts provide a back-up of warranty service?

If a component fails, spares availability is important. As a UK manufacturer, Terry lifts have a good stock of spares with the ability to deliver the following day, to our nationwide network of engineers.

Can I have a demonstration of the Lifestyle Lift?

Yes, we have a full working lift in our demonstration showroom at our Knutsford factory. You can also have a tour of the factory and see Lifestyle Lifts being manufactured. We also have many installations that are available around the country, where we have satisfied customers who are willing to welcome you into their homes and demonstrate their Lifestyle Lift with pride.

How do the lifts controls work?

The Lifestyle Lift has simple to use one-touch call and send buttons, similar to that of a conventional passenger lift. The landing call stations are wireless and operate the same way as the cabin control. The lack of hard wiring and trunking on your walls makes for a neat unobtrusive finish.

What is the load capacity of a Lifestyle Lift?

250 kg (39 stone). This is much higher than other through floor home lifts you may see on the market and is a reflection of the robust design and build quality of our Lifestyle Lift.

What is the delivery period for a Lifestyle Lift?

This can be as little as four weeks due to our ability to be flexible with our UK manufacturing facility. We will always do our best to meet your reasonable programme needs.

Do I need to get planning permission to get a Lifestyle Lift installed?

No, however, Building Control approval is required as you are altering the structural integrity of your floor when you have an aperture cut in the floor for your lift. We will arrange this for you and will always double joist the floor (if a tradional wooden floor) when forming the aperture. This is the only way to ensure that the original structural integrity of your floor is maintained. We will arrange for the local Building Control to come along and approve the work carried out.

What British or European standards does a through floor home lift need to comply with?

There isn’t a current standard that a full height cabin type through floor home lift can comply with. However, the closest standard that can be referred to is BS5900:2012. This is the rigorous standard that is in place for unenclosed through floor lifts such as the Harmony range of lifts that we manufacture. We can confirm that the Terry Lifestyle Lift complies with BS5900:2012 where applicable and have been independently certificated to confirm this. We also have independent notified body approval to ‘The supply of the Machinery Regulations’. This legislation is very generic and a manufacturer can self-certify against to a lift travel of up to 3 metres. We would always recommend that ‘Independent Notified Body Approval’ is proven.

What other structural implications are there when installing a Lifestyle Lift?

The Lifestyle Lift does not require load bearing walls to fix to. In fact, we do not require fixing to a wall at all. We fix to the floor base, to the aperture ring and the ceiling on the first floor. This is not only aesthetically pleasing; it also alleviates the need to fix to a party wall which may back onto a next door neighbour.

Can I get a grant for funding my Lifestyle Lift?

This may be possible, however, you would need to be assessed by your Local Authority and any funding would be means tested.

Are you a UK manufacturer?

Yes, the Lifestyle lift is designed and manufactured in our Knutsford factory. We are very proud of this fact and we employ more than 100 people which help support the UK economy. Over 95% of the Lifestyle lifts components are sourced here in the UK.

Are you a Quality Assured company to ISO 9001:2015?

Yes, a manufacturer cannot be a full member of LEIA, our lift association without being Quality Assured to ISO 9001. This is a kite mark of quality and is seen as a basic requirement that a purchaser of such a safety critical product should look for. Our certification covers the design, development, manufacture, supply, installation, service and repair of domestic and public access products.

TSL Step Lift FAQs

What is the timescale from order to installation?

This takes approximately 6 weeks. The installation itself takes just one day.

What is the maximum travel of the lifts?

TSL 500 travels up to 500 mm. TSL 1000, TSL 1000W and Melody 1 travel up to 1000 mm, although the TSL 1000 will travel up to 960 mm when supplied with a triple bridging step. Note: Travel heights vary subject to bridging step options.

What base does the lift need to sit on?

The TSL 1000, TSL 1000W and Melody 1 need to be installed on a 100 mm thick concrete (level). The TSL 500 needs to go on a level base (flags/tarmac/concrete/timber).

What clearances are required around the lift?

TSL 1000, TSL 1000W and Melody 1 require a minimum clearance of 150 mm. There are other options available that can be discussed at the time of survey. TSL 500 runs in its own enclosure, so no clearances are required around the lift.

What is the power supply specification?

13 A single socket (must be fitted 50 mm away from a corner to enable the charger box to cover the socket).

What isolation options are available?

Key fob (remote isolate).

How will visitors or the postman get to my front door if I have a lift?

We always have to provide ambulant access to and from the property when we install a lift. This can be achieved by either creating a new set of steps adjacent to the lift or, when space is tight, we can include bridging steps as part of the lift specification. Bridging steps are available with the TSL 500, TSL 1000 & Melody 1 lifts up to a maximum travel of 960 mm.

What happens if there’s a power cut to my house?

The TSL 500, TSL 1000 & Melody 1 lifts are battery powered so they will continue to work even if there is a power cut to your property. The batteries are trickle fed from the mains but will carry on for up to 30 cycles if not charged.

Can I have an attendant/carer in the lift with me?

We have different lifts to suit individual requirements. The TSL 500 & TSL 1000 are designed to take a wheelchair user only. The Melody 1 lift (up to 1 m travel) is designed to take a wheelchair user and an attendant. Over 1 m (up to 3 m) travel would require a Melody 3.

Can I use my mobility scooter on the lift?

Although designed for use with a wheelchair, our steplifts will accommodate the majority of scooters. The TSL 500, TSL 1000 and Melody 1 lifts have a maximum safe working load of 250 kg. The Melody 3 lift has a maximum safe working load of 500 kg up to 2 m and 440 kg up to 3 m. The scooter dimensions will be taken during the site survey to make sure they will fit comfortably on the specified lift.

S7 Platform Stairlift FAQs

How long will it take from order to installation?

Normally 6 weeks from confirmed order and approved installation drawing. The installation itself usually takes 1-2 days.

What building works are required to install the lift?

Solid wall confirmed by a structural engineer, or solid floor/steps if post mounting. Electrical supply as detailed in the lift power requirements.

Can the lift be fixed directly to the wall?

Yes, providing the wall is capable of withstanding the pull out forces imposed by the fully loaded operation of the lift. If there is any doubt about this or it is not possible because it is for example a studwork wall, then the lift will need to be mounted on the stair treads using steel stanchions or pillars. Again, the stair treads must be capable of the loads imposed by the operation of the lift. The type of wall the lift can be fixed to can vary, however, the wall needs to withstand the pull out push in loads that will be imposed as a result of the lift operating under full load throughout the length of the wall the lift rails are fixed to.

How much space will it take up on the stairs?

This will depend on many factors e.g. Is the lift for domestic or public access use? Will the lift be wall mounted or does the lift have to be mounted on stanchions on the stair treads? Does the lift need to be Part M of the Building regulations compliant? A site survey will determine the answer to the stair width question.

What type of stairs can you fix to when post-mounting?

Concrete or steel treads, that will be able to withstand the loads imposed due to the operation of the lift under full load. A combination of stanchions fixed back to the wall is also possible when the stairs may not be strong enough on their own to take all the loads imposed.

How much room is needed at the bottom of the stairs?

This will depend on the length of the platform selected and the angle of the stairs. The platform needs to land fully on the lower floor and allow the access and agrees ramps to unfold. If space is tight, you can have a side load access ramp.

What is the minimum bulkhead required for these lifts?

This will depend on the angle of the stairs and the position of the bulkhead. However, 2400 mm headroom is generally the minimum.

Do the lifts comply with Part M of the Building Regulations?

Yes, they do. The recommended platform size is 800 mm x 1250 mm.

Can the lift be fitted inside a domestic property?

Yes, providing that there is another space on the stairs, at the lower landing area and there is sufficient turning area at both the lower and upper levels for the wheelchair user. Smaller platform lift sizes are available for domestic users, which helps with the limited space often available.

Can a platform stairlift be installed externally and be open to the elements?

Yes, it can. There is an external specification which includes stainless steel or galvanised rails. An IP rated external specification is available to ensure the lift does not rust and operates normally in adverse weather conditions.

Do these lifts have battery back-up?

The S7 SR operates on a DC battery supply. The S7 CR operates on a standard 240 V AC supply, however, there is an option to have a battery back power supply.

What are the power requirements for this lift?

240 V single phase 13 A fuse spur at either the top or bottom of the rail. On the top level the spur can go close to the top nosing approximately 300 mm back from the step, but at the bottom you have to consider the length of the platform landing zone (approximately 1800 mm with our largest platform lift). The switch should not be obstructed in case it is required to isolate the lift.

Are the charging points at the top or the bottom landing?

The lift will charge up at both the bottom or the top of the staircase.

What happens if the lift is left between charging points?

The unit will continually beep until the lift is called to the top or bottom of the staircase.

Does the lift have to be parked at the upper or lower level?

No, the lift can be parked at either level when not in use.

Can the lift be operated by someone other than the user?

Yes, on S7 SR the wall controls will call and send the lift. On the S7 CR, the lift can be operated remotely by an attendant with a wander lead.

Can the lift be vandalised?

The lifts arms fold down when not in use and the lift itself is a robust, well-engineered unit so it is vandal resistant. However, no product like this can be fully vandal proof from a determined individual who wants damage a piece of equipment that is there to help people move around independently in their everyday lives.

Is the lift suitable for heavy wheelchairs?

The standard weight capacity is 225 kg, however, there is an option to increase this to 300 kg which will accommodate the vast majority of electric wheelchairs.

Is the lift suitable for mobility scooters?

Platform stairlifts were not designed with scooters in mind, however, they can be used by scooter, although the platform size will need to be 800 x 1400 which is the largest available and is the recommended size in Part M of the Building Regulations. A risk assessment is recommended for each situation.

Can I lock the lift?

Yes, there is an option to lock the lift when it is not in use. There is also a cover that can be provided as an option, which is always a good idea when the lift is located outdoors.

Can I have a seat on the lift as I may not always be using a wheelchair?

Yes, a fold down seat is available as an option for semi-ambulant use.

What colours are available for the lift?

All standard RAL colours are available at an additional cost.

What is the standard colour combination of the components?

The platform is RAL 7035, the rail is RAL 9007 and the posts are RAL 7035.